Refund & Returns

Return policy on customer remorse

If you happen to change your mind, all items can be returned within a 60 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at enquires@neonitup.com

We only accept returns for customer remorse on the following conditions:

• For items with a manufacturer seal, the manufacturer seal must be unopened
• The item must be in its original packaging with all original accessories

In cases of customer remorse returns, shipping costs are paid by the customer.

Return policy on damaged, wrong or dysfunctional products

If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at enquires@neonitup.com

In the aforementioned case, you will have 60 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 60 days period from receiving the order.

You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.

 

Returning an order

Contact us via email at enquires@neonitup.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return. The return label will have shipping costs paid.

Pack the item neatly and carefully and send the item.

 

Cancelling an order

You have 24 hours days before the item(s) have been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.

 

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at enquires@neonitup.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

 

 

Refund process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.

Contact Us:

Phone: +44 (0) 330 133 5874
Address: 3 Hexham Gardens, Isleworth TW7 5JR, UK
E-mail: enquires@neonitup.com